ee555 Privacy Policy — How We Collect, Use, and Protect Your Data

This Privacy Policy applies to all users of the ee555 platform, including registered account holders and visitors to the ee555 website. It describes how ee555 collects, uses, stores, and shares personal information in connection with the operation of the Platform and the provision of online casino and sports betting services to players in Bangladesh and other permitted jurisdictions.

By accessing or using the ee555 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, please discontinue use of the Platform immediately.

ee555 collects personal data in three principal ways: information you provide directly when registering or using the Platform, information generated automatically through your use of the Platform, and information we receive from third-party service providers such as payment processors. The categories of personal data we may collect include:

• Identity data: full name, date of birth, and a copy of a government-issued identity document where required for KYC verification.
• Contact data: mobile phone number and email address used to create and manage your account.
• Financial data: payment wallet identifiers (bKash, Nagad, Rocket) used for deposits and withdrawals, and transaction history associated with your account.
• Technical data: IP address, device type, operating system, browser type, and session logs collected automatically when you access the Platform.
• Usage data: betting history, game history, session duration, deposit and withdrawal patterns, and platform interaction data used for responsible gaming monitoring and service improvement.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data unless specifically required by applicable law and with your explicit consent.

ee555 uses your personal data only for legitimate purposes directly connected to the operation of the Platform. The specific purposes for which we use your data include:

• Account creation, identity verification, and ongoing account management, including customer support interactions.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and maintaining accurate financial records.
• Complying with legal obligations including KYC checks, anti-money-laundering requirements, and cooperation with any lawful regulatory or law enforcement request.
• Responsible gaming monitoring: analysing usage patterns to detect signs of problem gambling and, where appropriate, contacting players to offer support resources or apply account restrictions.

ee555 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may share your data in the following limited circumstances only:

• Service providers: we share data with payment processors (bKash, Nagad, Rocket), game technology providers (Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi), and platform infrastructure providers who act as data processors under contract and are prohibited from using your data for any purpose beyond providing their service to us.
• Legal compliance: we may disclose personal data to governmental authorities, regulators, or law enforcement bodies where required to do so by applicable law or in response to a lawful court order.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of the business, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer.

In all cases, we require any third party to whom we disclose your data to maintain standards of data security and confidentiality that are at least equivalent to those we apply ourselves.

ee555 retains your personal data for as long as your account remains active and for a period thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money-laundering regulations.
• Financial transaction data is retained for a minimum of 7 years to comply with financial record-keeping requirements.
• Technical and usage data (logs, session data) is retained for up to 12 months for security monitoring and platform improvement purposes, after which it is anonymised or deleted.

Where you request deletion of your personal data and ee555 is not required to retain it for legal or regulatory reasons, we will process your deletion request within 30 days and confirm completion in writing.

ee555 uses cookies — small data files stored on your device — and similar tracking technologies to operate the Platform, remember your session, prevent fraud, and improve your experience. We use two categories of cookies: (a) Strictly necessary cookies, which are required for the Platform to function correctly and cannot be disabled. These include session authentication tokens and security cookies. (b) Analytics cookies, which help us understand how players use the Platform so we can improve it. Analytics cookies are only set with your consent.

You can manage or disable analytics cookies at any time through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the Platform. For more information about the specific cookies we use and how to control them, contact [email protected].

ee555 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the ee555 Platform.
• Encrypted storage of sensitive account data including payment wallet identifiers and identity document copies.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. Staff who access player data are subject to confidentiality obligations.
• Regular security reviews and penetration testing to identify and remediate vulnerabilities in the Platform's infrastructure before they can be exploited.

As a user of the ee555 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected]. We will acknowledge your request within 48 hours and aim to resolve it within 30 days. We may ask you to verify your identity before processing any data rights request. (a) Right of access: you may request a copy of all personal data we hold about you. (b) Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold. (c) Right to erasure: you may request deletion of your personal data where we no longer have a legal basis to retain it. (d) Right to restriction: you may request that we limit processing of your data while a correction or erasure request is being resolved. (e) Right to object: you may object to processing of your data for direct marketing purposes at any time.

ee555 will not charge a fee for processing standard data rights requests. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee or decline to act on the request, with written reasons provided.

The ee555 Platform is strictly intended for adults aged 21 years and above. ee555 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a minor without parental consent, we will take immediate steps to delete that data and close the associated account. The following measures are in place to prevent underage access:

• Age declaration is required at the point of account registration. All users must confirm they are aged 21 or above before an account can be created.
• KYC verification requires documentary proof of age (e.g. National ID card) for accounts selected for enhanced verification.
• Accounts where the registered user is found to be under 21 will be closed immediately, all pending transactions voided, and any deposited funds returned to the originating payment method.
• If you believe a minor is using or has accessed the ee555 Platform, please report this immediately to [email protected]. We treat all such reports as urgent and will investigate within 24 hours.
• Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling services. ee555 supports responsible internet use within Bangladeshi households.

ee555 is committed to the protection of minors and actively cooperates with any lawful authority investigating underage gambling online in Bangladesh.

ee555 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we change the purposes for which we process your data or introduce new categories of data collection — we will notify registered account holders via the contact details held on file or via a prominent notice on the Platform prior to the change taking effect. The updated effective date will always be displayed at the top of this document.

Your continued use of the ee555 Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we protect your data.

All queries regarding this Privacy Policy, requests to exercise your data rights, or reports of suspected data breaches should be directed to the ee555 data support team at [email protected]. Please include your registered mobile number and a brief description of your request so we can verify your identity and route your query efficiently. We aim to acknowledge all privacy-related communications within 48 hours (Bangladesh Standard Time, UTC+6) and to resolve substantive requests within 30 calendar days.

ee555 takes data privacy seriously and treats all privacy requests with the same urgency as account security matters. If you are not satisfied with our response to a privacy query, you may escalate the matter in writing to the same address and your concern will be reviewed by a senior member of our compliance team.